Remote Monitoring and Maintenance (RMM) is a set of information technology tools that live on a customer’s servers. The point of these tools is to monitor all activity that is happening at each workstation and provide information and analytics to the IT service provider as to resolve any issues that may arise. RMM usually comes in the form of one interface and allows for full visibility into a client’s desktop, hardware, software and user information. In most cases, RMM technology even knows which problems are critical vs. non-critical and is able to react accordingly. All of this is done to prevent major systems errors before they arise and hopefully give the company peace of mind.